We are still open, but will be implementing a number of measures to help protect our customers and staff.
We have been closely monitoring the latest government guidelines regarding COVID-19.
Following the government announcement in the fight against Covid-19 on the 22nd September 2020, we understand many of our clients and potential clients will be returning to shielding, self-isolating or continuing to do so. We take our clients and staff health very seriously. We will continue to offer all our services including assessments, servicing, repairs, parts supply and deliveries following government guidelines while using the appropriate PPE (Nitrile gloves, facemasks and antibacterial sanitizer for our
staff and products).
We can now offer the following options of visits and services:
Home Assessments and Deliveries:
This will be our usual home assessment/delivery service using PPE and social distancing, our staff will always check their temperature before starting the day. They will always be wearing nitrile gloves and face mask. Contact will be kept to a minimum, and the products will be deep cleaned before and after assessments/deliveries with antibacterial spray and wipes.
Contactless Assessments, Repairs, and Servicing:
This will be the same process as our home assessment but will be carried out without contact. Our staff will follow all the same procedures as above but will call the client on arrival. In the case of assessment we will leave the product at the front door or agreed safe place and then wait for a carer or parent to collect it, we will then carry out the assessment from a 2 meter distance. This process will remain the same for repairs and servicing, we will call on arrival, the carer or parent will then leave the product at the front door or agreed safe place, the product will be sanitised then repaired or serviced. On completion the product will be sanitised again and left at the front door, our engineer will then call and wait for the product to be collected.
We will be offering virtual assessments without the need to visit. This will be completed using phone consultation, customer fact finding forms with basic measurements and client photos while seated in their existing product from the front, rear and both sides. This information can then be emailed to our experienced assessment team. We will then produce a report and quotation for the appropriate product, that will be subject to full and final assessment once safe to do so. This service will enable our clients, case
managers and other professionals to start the process of seeking funding without delay.
Our staff whenever possible will be working from home to minimise contact in line with the government guidance, this will not impact our admin services.
We hope you all stay safe and well during these unprecedented times.
We are open and happy to help, and we will do our best to maintain our high quality and responsive service during this difficult period.
If you or anyone in your household is showing any symptoms (link to NHS advice pages) please contact us to rearrange your appointment as soon as possible.
We will continue to monitor the situation and follow any advice from the government and endeavor to do what is best for everyone. Please keep an eye on our website and Facebook to keep up to date with developments.
Office Tel: 01256 300111
Sales Mob: 07736 152112
Service Mob: 07908 738978
Links for useful information
Information for the public
Guidance for healthcare professionals and other organisations
Link to article in Thiss Magazine